Customer Service Representative applicants have rated the interview process at Asurion with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 45.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Asurion overall takes an average of 14 days.
Common stages of the interview process at Asurion as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 22%
Skills test: 22%
Phone interview: 11%
Group panel interview: 11%
Background check: 11%
Drug test: 11%
Presentation: 11%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Asurion (Phoenix, AZ) in Jun 2018
Interview
The interview was quicker than I expected. You must be on your A game while interviewing because of the questions that will be asked. Also have a lot of examples for how something was difficult, especially over the phone, and how did you overcome the difficulties.
Interview questions [1]
Question 1
One thing that was asked was to give an example of how I had a difficult time assisting someone over the phone and how did I overcome the call.
The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.
I applied through a recruiter. The process took 3 days. I interviewed at Asurion (Houston, TX) in Feb 2025
Interview
The entire process was a virtual process. They simple questions about your availability and then took a short assessment. Once you completed that then you had and interview with a recruiter.
Interview questions [1]
Question 1
Give me a time when you had to upsell in previous job?
I applied online. The process took 5 days. I interviewed at Asurion (Bogota, Cundinamarca) in Aug 2024
Interview
It was an easy interview, they ask for experience details and then a little sales role-play. The interviewer was pretty cool, they ask also for the way you handle calls and sales management tools.