I applied online and was called within 30 minutes. Set up an interview for the next day. They asked me typical interview questions like "where do you see yourself a year from now?" and "what made you apply here today?". I also sat with one of their current CSR's to listen to calls with customers. I was then invited back for the second part of the interview later that afternoon. That part of the interview had more to do with behavioral and experience questions like "Explain a situation where a customer was upset, and what was your reaction?".

The interview process for the customer service position started with a phone screening where they asked about my availability, background, and basic customer service experience. After that, I was invited for an in-person (or virtual) interview with the hiring manager. During the interview, they asked behavioral questions like how I handle difficult customers, how I stay calm under pressure, and how I work as part of a team. They also gave a few scenarios and asked how I would respond. The whole process was straightforward and focused on communication skills, patience, and problem-solving. I heard back shortly after with next steps.