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      B&Q

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      Customer Service Interview

      3 Feb 2025
      Anonymous employee
      Arbroath, Angus, Scotland
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 day. I interviewed at B&Q (Arbroath, Angus, Scotland) in Jan 2021

      Interview

      was a fun interactive interview. I was asked to pick an item and sell it to the bosses. we also did team exercises which eliminated any awkward feelings. I heard back from B&Q around a week later and was successful with the job interview.

      Interview questions [1]

      Question 1

      How would you sell me this adapter?
      Answer question

      Other Customer Service interview reviews for B&Q

      Customer Service Interview

      10 Aug 2025
      Anonymous employee
      Ilford, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at B&Q (Ilford, England) in Oct 2022

      Interview

      You begin by submitting your CV and cover letter, usually through the company’s careers portal or a job site. If your application meets the role requirements (e.g. communication skills, customer service experience, product knowledge), you may be invited for an initial screening. This could be: Telephone screening by HR to confirm your experience, availability, and salary expectations. Online assessments such as situational judgement tests (SJT), personality questionnaires, or basic numeracy/IT skills checks.

      Interview questions [1]

      Question 1

      tell me a time you worked in a team and what was your role.
      Answer question

      Customer Service Interview

      16 Mar 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at B&Q

      Interview

      Great, felt very laid back and not too formal. Relaxed attitude made the process very easy to deal with and every person there appeared very friendly and welcoming on the day.

      Interview questions [1]

      Question 1

      Tell me about a time you dealt with a difficult customer
      Answer question

      Customer Service Interview

      19 Feb 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at B&Q

      Interview

      pretty chill, i felt welcomed and not like i was being tripped up on any of the questions. the questions were simple and easy to answer. it was outlined pretty simply what i had to do and what was expected of me

      Interview questions [1]

      Question 1

      a time where i overcame a problem
      Answer question