After being greeted,I was escorted to a computer test which is timed. Since I passed, I was then set up to listen to actual calls so I could understand more about the job and what I could expect. I then met with an HR rep who went through my CV, asking questions about my past jobs. She also gave me info about the company, the job, polices, etc. Lastly, I met with a call center manager. I was offered the job, accepted, completed the HR paperwork.