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      Barclays

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      Customer Service Specialist Interview

      12 Apr 2025
      Anonymous interview candidate
      Glasgow, Scotland
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Barclays (Glasgow, Scotland) in Apr 2025

      Interview

      They encouraged all the interviewees to mingle and chat to one another. There was both group work and a 1-on-1 aspect of the interview. They made a great presentation outlining the role, really lovely staff.

      Interview questions [1]

      Question 1

      What does great customer service look like to you?
      Answer question

      Other Customer Service Specialist interview reviews for Barclays

      Customer Service Specialist Interview

      17 May 2025
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at Barclays

      Interview

      Typical process yet lengthy. At first, I received a call from a recruiter then moved me to an interview with a hiring manager via Teams/Zoom. Weeks later recruiter called back and offered me the role after lengthy process of interview, background check, back and forth. Then, Recruiter called back a few days later to rescind the offer claiming they had to cut back including herself and other jobs. That's what was claimed at least. I encounter them at a job fair few weeks ago I believe in April 2025 and spoke with a white lady among those at Barclays stand and explained to her the situation on what happened with me. She sympathized and asked my name so she can pull up my application and move it faster, and mind you she didn't even wrote it down or used a phone or laptop or anything. Long story short, I go back home and apply to the position again per her recommendation only to get declined again. Overall, the hiring process is terrible and Barclay's HR is a joke! They don't appreciate quality candidates & have no respect for applicant's time and efforts.

      Interview questions [1]

      Question 1

      Typical customer service scenario questions
      Answer question

      Customer Service Specialist Interview

      9 Nov 2023
      Anonymous employee
      London, England
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 5 months. I interviewed at Barclays (London, England) in Apr 2023

      Interview

      The interviewer was calm and asked relevant questions. Didn't discuss much about the role etc even when I asked. The time slot was for an hour but the interviewer said it might finish in 30 mins. It went on for about 50 odd minutes.

      Interview questions [1]

      Question 1

      1. Why Barclays 2. Why this role 3. How will you contribute to this role 4. Three examples from previous roles / or life in general where you solved (role-related) problems.
      1 Answer

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