I applied online. The process took 4 weeks. I interviewed at Blue Shield Of California (San Francisco, CA) in Feb 2017
Interview
It was definitely one of the less professional interview process I've experienced. The day of the interview went fine, and the interviewers were polite and cordial. What happened afterwards was how it all went down.
A couple hours after I finished my interview on a Friday, the HR recruiter reached out to me by email asking to connect on Monday to "further discuss" was how he phrased it. To which later I found out what he meant was, nothing to discuss further on his end but only to bait on salary expectations from me. The manager and the HR recruiter had not discuss any decisions to which he told me he will reach out to the hiring manager and will get in touch with me the next day.
One week later, I did not hear back from him and the thank you cards for all the interviewers were mailed and have arrived by then. I sent him a friendly email for a follow up and to which he replied back letting me know that he was still unable to connect with the hiring manager but he told me he should have an update from her by the end of the week and will ensure to reach out to me with updates. And he added, "I can say that the initial feedback has been positive, so stay tuned :)"
Another week passed, still no word. I followed up again. By this time, it's been 2 weeks since my interview, which is not that long as I know these things take time. I only reached him back since he did mention to have feedback by the following week and no mentioned at all that they were still in the interviewing process. A couple days later, still no response from the HR recruiter. I then reached out to the hiring manager, who interviewed me on the phone & in person. A couple days later she replied back and told me that they have not reached a final decision as they are still interviewing others. She said to expect to hear back in two weeks.
First all of, please let us know if you're still interviewing others. Secondly, don't reach out to us to "further discuss" when there was nothing to discuss! And thirdly, don't say to get back to us at a certain time and left us hanging dry. The whole process was unprofessional and disrespectful. I can understand if they need time, all you need to do is let me know upfront that they are still interviewing others and won't have a final decision until a month later.
On top of all that, when I finally heard back from the hiring manager over a month later, there was no acknowledgement of the wait, not even so much of a thank you for being patient,much less an apology for misleading and being left dry again and again (not to mention, setting my hopes high but only to crush it).
It's not hard to ponder what this company is all about and what the culture is.
Thanks for your review. Although we strive to provide a great experience for candidates, it looks like we didn’t offer that to you. Please know that we’ve forwarded your feedback to the Director of Talent Acquisition so that she can provide additional training to the recruitment team.
Kathy Mason
Strategic Recruiting Program manager
Other Analyst interview reviews for Blue Shield Of California
smooth and straightforward, everyone was respectful of time. interviewer was good at questions. i appreciated their time. the interview was not too lengthy because i was not a fit I would be a fit some where else
Phone interview first with manager then a group interview with the team. Ask pretty generic questions. Got an offer with three days. Really enjoyed the process and look forward to working here.