Bolt Customer Experience Program Manager interview questions

One question stuck in my mind: how do you handle a case of a victim of rape by a Bolt driver that contacted support and got a 20 zl reimbursement from the automatic system. And after I have provided my answer and suggestions for avoiding such scenarios in the future, the follow-up question was how do you know this is the first time happening? How do you push fleet drivers to switch to personal driving is also an example of a very narrow industry specific question that they have asked.