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      Customer Experience Program Manager Interview

      8 Sept 2025
      Anonymous interview candidate
      Warsaw, Masovia
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Bolt (Warsaw, Masovia) in Aug 2025

      Interview

      The interview process is very lengthy, 6 steps, including a business case so you have to arm yourself with patience. All interviews are recorded with AI so they can review your answers later on. The first 5 stages were good, the people were down to Earth and had genuinely good questions and expectations. The 6th stage was a dramatic change: they were expecting me to have very industry specific experience and were rather aggressive about it too.

      Interview questions [1]

      Question 1

      One question stuck in my mind: how do you handle a case of a victim of rape by a Bolt driver that contacted support and got a 20 zl reimbursement from the automatic system. And after I have provided my answer and suggestions for avoiding such scenarios in the future, the follow-up question was how do you know this is the first time happening? How do you push fleet drivers to switch to personal driving is also an example of a very narrow industry specific question that they have asked.
      Answer question
      1