I applied online. The process took 2 months. I interviewed at CVS Health in Sept 2025
Interview
I was called by a recruiter first then a week later I had a formal interview with two employees. I was given the description of the job as well as what it is like at the company and then we went into interview questions. I was also given a chance to ask questions myself.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you handled the situation.
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions
