Email calendar invite. Two interviews. Job offer. Worked through a recruiter at a different location. Pretty quick process from start to finish. Seemed like an exciting opportunity. Talked to two different people throughout the process.
I applied online. The process took 2 weeks. I interviewed at Charles Schwab (Westlake, TX) in Nov 2021
Interview
Pretty standard interview process:
1st phone interview was about 30-45 minutes with a recruiter. You will go over your resume, your understanding of the role, and why you are applying to this role. Generic behavioral questions that go by pretty quick.
2nd interview was a WebEx interview with 2-3 people. This interview will last slightly longer - around 1hour or so. Behavioral questions as well, review of the last interview, and you will get a little more insight to the role itself from these interviewers. Lots of behavioral/situational questions about your experience with customers and how you problem-solve. They will send you an email before this interview with things to review including a pre-recorded call you'll need to listen to. Go over all of it and you'll be fine! Read the transcript to the recorded call as well as it has slightly more information on there that may be useful to answer the questions they'll ask you about it.
Interview questions [9]
Question 1
Tell me about a time you've had to deal with an irate customer
I applied through an employee referral. The process took 2 months. I interviewed at Charles Schwab (Indianapolis, IN) in May 2022
Interview
There were 3 different interviews, then a final "expectations" meeting with the training manager prior to Day 1. The first interview was with the Outsourcing team, the second was with the managers, the thirs was just an informal call with an offer and next steps for the paperwork process, then the fourth and last was the training manager requesting everyone into a Skype meeting for Day 1 expectations. I did join when everyone was still remote, before RTO. The second interview they do ask that you prepare prior to coming in with situation based answers. The managers were very professional but I did not care for the Outsourcing- seems the overall process took entirely way too long to get answers and responses.
Interview questions [1]
Question 1
The hardest thing that I have ever had to overcome on the job and how did I handle / turn it around.
I applied online. I interviewed at Charles Schwab (Westlake, TX) in Apr 2022
Interview
My interview was a zoom type web call. Focus on the STAR method of customer service. I was offered the job via acceptance email a few days later. Overall, I had a great experience. However, they did implement return to office which didn't allow me to stay with the company as I was hired on as remote.
Interview questions [1]
Question 1
Explain a time where you had a bad customer interaction.
