I applied in-person. The process took 2 weeks. I interviewed at Convergys (Erlanger, KY) in Jan 2014
Interview
Because it was an internal interview; the interviewer and I met onsite at the Erlanger office. It was very casual though I would have preferred to meet in a conference room, as her office was very small and felt confining.
Interview questions [2]
Question 1
The interviewer was very interested in hearing about my training experience and we discussed my experience in the call center environment.