Convergys Reviews | Glassdoor.co.uk

Convergys Reviews

Updated 5 December 2018
5,086 reviews

Filter

Filter


2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,673 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Could have spent more time if work life balance would have been there" (in 93 reviews)

  • "Its a call center and you will always have your bad days" (in 174 reviews)

More Pros and Cons

  1. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Londonderry County Borough, Northern Ireland
    Current Employee - Customer Advisor in Londonderry County Borough, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Clock in system
    Friendly staff

    Cons

    Set shift patterns are limited


  2. "Worst company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    None at all. Used to be good

    Cons

    Lazy drug addicted managers try to get u to do their work and if u refuse u get pulled into a hr meeting . Try everything to take ur bonus.

    Advice to Management

    Talk to staff instead of just being a revolving door

  3. "call centre advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (Less than a year)

    Pros

    good training before you work in call centre

    Cons

    mixed shift patterns and weekend working


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Belfast, Northern Ireland
    Current Employee - Sales Associate in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Casual laid back place to work if you try hard you'll make bonus although it is hard

    Cons

    Long days targets hard but acheivable


  5. "Associate Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer
    Current Employee - Trainer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Great close team to work with.

    Cons

    1. Management extremely insufficient and struggle to communicate with their staff.
    2. Retention is extremely poor.
    3. no chance of earning bonus.
    4. Very immature and

    Advice to Management

    LOOK AFTER YOUR STAFF.


  6. "Convergys Belfast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    Relaxed atmosphere
    Easy job
    Good bonus available

    Cons

    Basic pay low
    Unproffessional management
    Too many weekends
    Lack of opportunities
    Goalposts changed to much around targets

    Advice to Management

    Better training and coaching needed
    Be more motivational


  7. "Stay away!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Down in Belfast, Northern Ireland
    Former Employee - Down in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time (More than a year)

    Pros

    Structured hours. Monday through Friday. No overtime or taking work home with you.

    Cons

    Horrible atmosphere. Incredibly KPI focused to the point the managers will do anything to hit targets. Dont expect to make friends as the turnover rate is so high. The more bonus you get the more they will listen to calls to try to find where you make a minor slip to take it all away.

    Advice to Management

    Pay bonus properly and reward your employees. Look at your turnover rate and see why it is so high.

  8. "The least worst call centre"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    Can be great selling on the phones (I was on O2 campaigns)
    Fun, social environment
    The least worst call centre in my opinion

    Cons

    Bonus system seems rigged to minimize payouts
    Depending on your TL, dialler and policies can be restrictive. For instance you can't choose your customers and let the pain in the *** ones go while you call someone where there's a better chance of closing them.

    Advice to Management

    Improve the bonus structure and let people self-manage more


  9. "outbound customer service advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Convergys full-time

    Pros

    good initial training although by the time you go live a lot of it was out of date. Good atmosphere on the call floor and most people very helpful.

    Cons

    bias towards certain people ie not what you know but who you know.

    Advice to Management

    TLs need to learn better people skills


  10. "Decent enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor in Belfast, Northern Ireland
    Current Employee - Sales Advisor in Belfast, Northern Ireland
    Recommends
    Neutral Outlook

    I have been working at Convergys full-time (More than a year)

    Pros

    Relaxed, good fun in terms of banter, great incentives

    Cons

    Bad bonuses on most campaigns

    Advice to Management

    Try not to be patronising