Convergys Reviews | Glassdoor.co.uk

Convergys Reviews

Updated 15 February 2019
5,135 reviews

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2.9
StarStarStarStarStar
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Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,693 Ratings

Employee Reviews

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Pros
Cons
  • "Could have spent more time if work life balance would have been there" (in 94 reviews)

  • "Its a call center and you will always have your bad days" (in 174 reviews)

More Pros and Cons

  1. "A fine place to work providing youre not a moron or braindead!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Bredbury, England
    Current Employee - Senior Manager in Bredbury, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Convergys full-time (More than a year)

    Pros

    Good, decent people. Lovely atmosphere.

    Cons

    The stupid people who get themselves fired then slate the company off because they're bitter and useless people whose sole purpose of being born was to flip burgers at McDonalds.

    Advice to Management

    keep on working!


  2. "Sales Advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time

    Pros

    Decent Pay
    No weekend work at all

    Cons

    Next to no data on a particular campaign

  3. "Customer service assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newcastle, England
    Former Employee - Customer Service Representative in Newcastle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    Friendly support ING and Great staff

    Cons

    Done my two weeks training in but not done well on the test paper but they are allowing me to Go in and start shifts then get told to go home

    Advice to Management

    They will say. Apart of not passing the test paper managers in this company stand by you.


  4. "sales advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time

    Pros

    met some good people while working there

    Cons

    there was always issues with wages


  5. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England
    Former Employee - Anonymous Employee in Newcastle upon Tyne, England
    Doesn't Recommend
    No opinion of CEO

    I worked at Convergys full-time (Less than a year)

    Pros

    A handful of good managers amongst a sea of awfulness.

    Cons

    Poor team leader and management behaviours
    Do not value or respect their staff
    Hire and fire mentality


  6. "call centre advisor"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Convergys full-time (Less than a year)

    Pros

    good training before you work in call centre

    Cons

    mixed shift patterns and weekend working


  7. "Worst company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    None at all. Used to be good

    Cons

    Lazy drug addicted managers try to get u to do their work and if u refuse u get pulled into a hr meeting . Try everything to take ur bonus.

    Advice to Management

    Talk to staff instead of just being a revolving door

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Belfast, Northern Ireland
    Current Employee - Sales Associate in Belfast, Northern Ireland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Casual laid back place to work if you try hard you'll make bonus although it is hard

    Cons

    Long days targets hard but acheivable


  9. "Associate Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainer
    Current Employee - Trainer
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Convergys full-time (More than 3 years)

    Pros

    Great close team to work with.

    Cons

    1. Management extremely insufficient and struggle to communicate with their staff.
    2. Retention is extremely poor.
    3. no chance of earning bonus.
    4. Very immature and

    Advice to Management

    LOOK AFTER YOUR STAFF.


  10. "Convergys Belfast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time

    Pros

    Relaxed atmosphere
    Easy job
    Good bonus available

    Cons

    Basic pay low
    Unproffessional management
    Too many weekends
    Lack of opportunities
    Goalposts changed to much around targets

    Advice to Management

    Better training and coaching needed
    Be more motivational