Convergys Reviews | Glassdoor.co.uk

Convergys Reviews

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Found 5195 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
59%
Approve of CEO
Convergys CEO Andrea Ayers
Andrea Ayers
1714 Ratings
Pros
Cons
  • "Its a call center and you will always have your bad days(in 173 reviews)

  • "low pay for the amount of stress(in 133 reviews)

More Pros and Cons
  1. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Londonderry County Borough, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than a year

    Pros

    Clock in system Friendly staff

    Cons

    Set shift patterns are limited

    Convergys2018-07-25
  2. "Okay ish to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 

    I worked at Convergys full-time

    Pros

    Tech people are approachable . Autonomy of work

    Cons

    Management should try to take the path in building apps

    Convergys2019-05-15
  3. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Convergys full-time

    Pros

    - Invested in employee progression. - Career development opportunities. - Large caliber of clients.

    Cons

    - Telecommunications can be immensely busy so stress management and ability to backlog notes is essential.

    Convergys2019-03-19
  4. "Avoid at costs. Now concentrix"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than 20 years

    Pros

    None. After 13 years service treated like dirt and given no support when needed most.

    Cons

    Worked there 13 years and managed for about 4. Always loyal to the company but when needed support after being off for compassionate leave I was investigated two days after return and given a final warning the week after. Other management got away with murder because they were in the click and big bosses know this. Few weeks after put under pressure to step down with no real reason to why. During this time I went off...

    Show More

    Advice to Management

    Take a look at yourself and how your managing your team leaders and agents.

    Convergys2019-04-24
  5. Helpful (1)

    "absolutely dire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Salford, North West England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than 2 years

    Pros

    difficult to find any if i am honest

    Cons

    do not work here!!!! this place caused me depression and anxiety. you are literally a number to them not a human being. I was constantly being pulled in for meetings over the smallest thing, I ended up staying here over 12 months simply because they eroded my confidence in myself so much by making me feel worthless that I almost gave up on life. They kept using the approach of 'trying to teach grandmother to suck...

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    Advice to Management

    Pay people the living wage if you look at what people are being paid for the same role at reputable companies you will see you are short changing people massively which is going to have an effect on staff morale as we are not just numbers but rather members of society just like you are. Moral of the story is if you want to have high performing staff then provide them with the means to provide a reasonable standard...

    Show More
    Convergys2019-04-06
  6. "Not a working place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Convergys full-time for more than a year

    Pros

    Nothing pro not a good working place

    Cons

    Everything nothing good to be shared

    Advice to Management

    Value working employees

    Convergys2019-02-23
  7. "Sales Advisor"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Convergys full-time

      Pros

      Decent Pay No weekend work at all

      Cons

      Next to no data on a particular campaign

      Convergys2019-02-07
    • "Customer service assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Newcastle, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Convergys full-time for more than a year

      Pros

      Friendly support ING and Great staff

      Cons

      Done my two weeks training in but not done well on the test paper but they are allowing me to Go in and start shifts then get told to go home

      Advice to Management

      They will say. Apart of not passing the test paper managers in this company stand by you.

      Convergys2019-02-06
    • "sales advisor"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Convergys full-time

        Pros

        met some good people while working there

        Cons

        there was always issues with wages

        Convergys2019-01-28
      • Helpful (1)

        "Not a good place to work"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee in Newcastle upon Tyne, England
        Doesn't Recommend
        No Opinion of CEO

        I worked at Convergys full-time for more than a year

        Pros

        A handful of good managers amongst a sea of awfulness.

        Cons

        Poor team leader and management behaviours Do not value or respect their staff Hire and fire mentality

        Convergys2019-01-18
      Found 5195 reviews