Convergys Reviews

Updated 30 Apr 2021

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3.1
50%
Recommend to a Friend
64%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,793 Ratings
Pros
Cons
  • "Very low pay for the work you have to do(in 136 reviews)

  • "All while upper management constantly take extra breaks or walk around the building chatting(in 109 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Review"

    5.0
    Former Employee - Recruiter in Salford, North West England, England, England

    I worked at Convergys full-time

    Pros

    Work life balance in office

    Cons

    Managers thinking they're better than you

  2. "Good company to start your career and learn"

    4.0
    Former Employee - Inside Sales Account Manager in Newcastle upon Tyne, England, England

    I worked at Convergys full-time

    Pros

    Training ok, team great, hours great

    Cons

    You work for a program which makes you feel more contacted with that company than Convergys itself


  3. "Not the best training"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manchester, England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Convergys full-time

    Pros

    Flexible to work for. Meet great people

    Cons

    The work place is not managed very well

    Continue reading
  4. "Decent company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - TSE in Newcastle upon Tyne, England, England
    Recommends
    Neutral Outlook

    I worked at Convergys full-time

    Pros

    Nice people to work with

    Cons

    Penality points system for absence

  5. "Concentrix is a new Convergys"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Bredbury, England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Free Car Park, The authentic-looking great old mill building work place, great agents

    Cons

    Disrespectful managers, unhealthy food, dirty carpets, etc.

    Continue reading
  6. "working at convergys"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Middleton, Greater Manchester, North West England, England, England

    I worked at Convergys full-time for less than a year

    Pros

    training and access to computer systems

    Cons

    bad management at local level

    Continue reading
  7. "OK job to fill a gap"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in Belfast, Northern Ireland, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    On site canteen You start alongside a group of others on the same foot

    Cons

    Low basic wage Bonus was routinely denied due to trivial things to the point where I and most of my coworkers didn’t even try to excel our basic targets

  8. "Typical call centre"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Assistant in Newcastle upon Tyne, England, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Amazing team - cannot fault the management, team leaders, technical assistants etc Flexible hours- always plenty of overtime

    Cons

    Recruitment people are terrible, will mess every bit of detail for you. Campaigns and clients are tough to please, not enough power given to people. High chances for HR will mess up your pay

    Continue reading
  9. "You get how much you put into it"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retention Specialist in Belfast, Northern Ireland, Northern Ireland

    I worked at Convergys full-time for more than a year

    Pros

    Make great friends and make bonus if you try hard

    Cons

    Canteen charges you different prices for the same thing every day

  10. "Avoid at costs. Now concentrix"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Belfast, Northern Ireland, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than 10 years

    Pros

    None. After 13 years service treated like dirt and given no support when needed most.

    Cons

    Worked there 13 years and managed for about 4. Always loyal to the company but when needed support after being off for compassionate leave I was investigated two days after return and given a final warning the week after. Other management got away with murder because they were in the click and big bosses know this. Few weeks after put under pressure to step down with no real reason to why. During this time I went off sick and since left. Other team leaders being treated in a similar way and leaving with no choice. Advisors treated worse and if they take a dis liking to you your s gooner. Advertise great bonus however al most impossible to get for managers and agents unless your in the click. Horrible place horrible people managing at the top. Stay away at all costs!!!!!

    Continue reading
Viewing 1 - 10 of 5,432 Reviews

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