Convergys Reviews

Updated Nov 28, 2021

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Found 5,453 of over 5,580 reviews

3.3
55%
Recommend to a Friend
70%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,799 Ratings
Pros
  • "Work from Home job so that was a pro(in 266 reviews)

  • "Work environment is excellent, especially the infrastructure is fantastic(in 246 reviews)

  • Cons
  • "Very low pay for the work you have to do(in 136 reviews)

  • "All while upper management constantly take extra breaks or walk around the building chatting(in 109 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Review

      Jun 4, 2020 - Recruiter in Salford, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance in office

      Cons

      Managers thinking they're better than you

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    2. 4.0
      Former Employee

      Good company to start your career and learn

      Dec 17, 2020 - Inside Sales Account Manager in Newcastle upon Tyne, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training ok, team great, hours great

      Cons

      You work for a program which makes you feel more contacted with that company than Convergys itself

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    3. 1.0
      Current Employee

      Not the best training

      Nov 30, 2020 - Customer Service Representative in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible to work for. Meet great people

      Cons

      The work place is not managed very well

      Continue reading
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    4. 3.0
      Former Employee

      Decent company

      Nov 8, 2020 - TSE in Newcastle upon Tyne, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people to work with

      Cons

      Penality points system for absence

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    5. 1.0
      Former Employee, more than 1 year

      OK job to fill a gap

      Mar 20, 2020 - Sales Advisor in Belfast, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      On site canteen You start alongside a group of others on the same foot

      Cons

      Low basic wage Bonus was routinely denied due to trivial things to the point where I and most of my coworkers didn’t even try to excel our basic targets

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    6. 1.0
      Former Employee, less than 1 year

      Concentrix is a new Convergys

      Mar 5, 2020 - Sales in Bredbury, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free Car Park, The authentic-looking great old mill building work place, great agents

      Cons

      Disrespectful managers, unhealthy food, dirty carpets, etc.

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    7. 5.0
      Former Employee, less than 1 year

      working at convergys

      Jan 6, 2020 - Customer Service Representative in Middleton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      training and access to computer systems

      Cons

      bad management at local level

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    8. 1.0
      Former Employee, less than 1 year

      Not goof

      Dec 16, 2019 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nothing good to be said

      Cons

      Everything Is very very bad

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    9. 2.0
      Former Employee, less than 1 year

      Sales

      Nov 21, 2019 - Customer Advisor in Middleton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary paid on time

      Cons

      Too much pressure to perform

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    10. 3.0
      Former Employee, more than 1 year

      Great co-workers, well-meaning managers. Average salary and communication issues.

      Nov 15, 2019 - Sales Associate in Belfast, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great co-workers, well-meaning managers, fun atmosphere

      Cons

      Poor communication between workers, middle and senior management. Salary and benefits could be better. Work schedule was terrible and unfair.

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    Viewing 1 - 10 of 5,453 Reviews

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