Convergys Reviews | Glassdoor.co.uk

Convergys Reviews

Updated Nov 15, 2019

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2.9
47%
Recommend to a Friend
57%
Approve of CEO
Convergys CEO Andrea Ayers
Andrea Ayers
1,757 Ratings
Pros
Cons
  • "Convergys ran contracts like a call center(in 175 reviews)

  • "low pay for the amount of stress(in 133 reviews)

More Pros and Cons
  1. "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Advisor in Newcastle, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Convergys full-time for less than a year

    Pros

    Opportunity, diversity, positive expectations and friendly approach from customers, highly skilled people to learn from, fair / even-handed management, flexible, informal, high standards, good HR and support. American style customer service, cheesy but what you would want as a customer - I'm proud of the response I get from them. You are paid for all of the hours that you work and can choose to put in overtime when... it suits you. If this sounds false and and you don't think the same way, it's not for you.

    Show More

    Cons

    If you're lazy or don't care about service, it may not be for you. You need to be reasonably intelligent to handle some aspects of the job. It's a call centre (but you're not a battery hen) embrace it and you will be happy and succeed. I don't know much about the company's city centre offices. You are paid very little when you're knowledge needs to exceed that of the professionals that you help, but the benefits... outweigh this.

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    Advice to Management

    Too many systems / log-ins / passwords etc. Could be streamlined. A little more reward (financially) for the level of skill required. Continue to focus equally on the shortcomings of those slightly higher up than the agents to create a better customer experience.

    Convergys2018-05-21
  2. "Great co-workers, well-meaning managers. Average salary and communication issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Great co-workers, well-meaning managers, fun atmosphere

    Cons

    Poor communication between workers, middle and senior management. Salary and benefits could be better. Work schedule was terrible and unfair.

    Convergys2019-11-16
  3. "You get how much you put into it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retention Specialist in Belfast, Northern Ireland

    I worked at Convergys full-time for more than a year

    Pros

    Make great friends and make bonus if you try hard

    Cons

    Canteen charges you different prices for the same thing every day

    Convergys2019-08-26
  4. Helpful (1)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Altrincham, England
    Doesn't Recommend

    I worked at Convergys full-time for more than a year

    Pros

    The employees Food in the canteen Meeting good pals

    Cons

    Don’t look after employees and has a high employee turnover

    Advice to Management

    Most team leaders don’t have a clue what they are doing

    Convergys2019-09-06
  5. "o2 for convergys Belfast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    great people to work with

    Cons

    hard targets - if your not selling and hitting your targets you will be managed out the door

    Advice to Management

    treat staff better

    Convergys2019-08-01
  6. "Good for young people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associaate in Middleton, Greater Manchester, North West England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than 3 years

    Pros

    Good sales/ customer server/ office core skills to develop

    Cons

    Not much room for progression unless your ego sticks out like a soar thumb.

    Convergys2019-08-01
  7. Helpful (1)

    "Poor Managent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Convergys won excellent customer contracts

    Cons

    Convergys ran contracts like a call center

    Advice to Management

    Technical support shouldnt be ran like a call center

    Convergys2019-08-28
  8. "Do Not Work Here..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in Middleton, Greater Manchester, North West England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than 5 years

    Pros

    Staff and few regular managers are alright depending which manager u get..

    Cons

    Minimum wage, minimum commission if you are lucky and don’t annoy any uppers.

    Advice to Management

    Some managers are good the problem is with the operation managers they are greedy merchants who suck evrything out of the regular staff and take commission away any possible chance they get... because they all need money for their noses and make this quite clear look at most of the upper managers they have expensive habits and how do u pay for this? Suck it out of hard working salesmen Ding ding

    Convergys2019-08-19
  9. "Don’t bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Direct Sales Representative 
    Doesn't Recommend
    Disapproves of CEO

    I worked at Convergys full-time

    Pros

    None really, bonus if you’re willing to sell your soul

    Cons

    Management do not care about your menta wellbeing

    Convergys2019-08-14
  10. Helpful (1)

    "Management aren’t helpful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Breaks, making great friends, good holidays

    Cons

    Poor management, bonus always stripped

    Advice to Management

    Treat your staff with respect

    Convergys2019-07-12
Found 5331 reviews