Convergys Reviews | Glassdoor.co.uk

Convergys Reviews

Updated 1 Apr 2020

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2.9
47%
Recommend to a Friend
57%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,769 Ratings
Pros
Cons
  • "Convergys ran contracts like a call center(in 175 reviews)

  • "Very low pay for the work you have to do(in 136 reviews)

More Pros and Cons
  1. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Advisor in Londonderry County Borough, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time for less than a year

    Pros

    Clock in system Friendly staff

    Cons

    Set shift patterns are limited

    Convergys2018-07-25
  2. "OK job to fill a gap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Advisor in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    On site canteen You start alongside a group of others on the same foot

    Cons

    Low basic wage Bonus was routinely denied due to trivial things to the point where I and most of my coworkers didn’t even try to excel our basic targets

    Convergys2020-03-20
  3. "Concentrix is a new Convergys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Bredbury, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Free Car Park, The authentic-looking great old mill building work place, great agents

    Cons

    Disrespectful managers, unhealthy food, dirty carpets, etc.

    Continue reading
    Convergys2020-03-05
  4. "working at convergys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Middleton, Greater Manchester, North West England, England

    I worked at Convergys full-time for less than a year

    Pros

    training and access to computer systems

    Cons

    bad management at local level

    Continue reading
    Convergys2020-01-06
  5. "Great co-workers, well-meaning managers. Average salary and communication issues."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Great co-workers, well-meaning managers, fun atmosphere

    Cons

    Poor communication between workers, middle and senior management. Salary and benefits could be better. Work schedule was terrible and unfair.

    Convergys2019-11-16
  6. "Not goof"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Nothing good to be said

    Cons

    Everything Is very very bad

    Convergys2019-12-16
  7. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Middleton, Greater Manchester, North West England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Salary paid on time

    Cons

    Too much pressure to perform

    Convergys2019-11-21
  8. "You get how much you put into it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retention Specialist in Belfast, Northern Ireland

    I worked at Convergys full-time for more than a year

    Pros

    Make great friends and make bonus if you try hard

    Cons

    Canteen charges you different prices for the same thing every day

    Convergys2019-08-26
  9. Helpful (1)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Altrincham, England
    Doesn't Recommend

    I worked at Convergys full-time for more than a year

    Pros

    The employees Food in the canteen Meeting good pals

    Cons

    Don’t look after employees and has a high employee turnover

    Continue reading
    Convergys2019-09-06
  10. "o2 for convergys Belfast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    great people to work with

    Cons

    hard targets - if your not selling and hitting your targets you will be managed out the door

    Continue reading
    Convergys2019-08-01
Found 5350 reviews