Convergys
Acquired by SYNNEX
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Convergys is now part of SYNNEX. For up to date information and jobs, please see the Concentrix profile..
Convergys Customer Service Representative (CSR) interview questions
Easy interview difficulty
Mostly positive interview experience
How others got an interview
- 19%In personIn person
- 8%Employee referralEmployee referral
- 6%RecruiterRecruiter
- 2%OtherOther
- 2%Recruitment agencyRecruitment agency
- 1%Campus recruitingCampus recruiting
Interview search
303 interviews
Convergys interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at Convergys with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 43% positive. To compare, the company-average is 46.5% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 4 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Convergys overall takes an average of 6 days.
- Common stages of the interview process at Convergys as a Customer Service Representative (CSR) according to 14 Glassdoor interviews include:
One on one interview: 23%
Presentation: 14%
Phone interview: 11%
Personality test: 9%
Group panel interview: 9%
IQ intelligence test: 9%
Background check: 9%
Drug test: 9%
Skills test: 7%
Here are the most commonly searched roles for interview reports -
- Customer Service Representative(685) ;
- Team Leader(136) ;
- Customer Service Representative II(110) ;
- Technical Support Engineer(72) ;
- Technical Support Representative(72) ;
- Technical Support(62) ;
- Technical Support Agent(59) ;
- Customer Service and Problem Resolution Representative II(49) ;
- Customer Service Associate(47) ;
- Customer Service Agent(43) ;
- Call Center Agent(41) ;
- Customer Service(38) ;
- Sales Associate(37) ;
- Call Center Representative(35) ;
- Tier I Technical Support(32) .
