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      Cox Communications

      Part of Cox Enterprises

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      Related searches: Cox Communications reviews | Cox Communications jobs | Cox Communications salaries | Cox Communications benefits | Cox Communications conversations
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      Customer Service and Technical Support Representative Interview

      18 Sept 2019
      Anonymous employee
      Baton Rouge, LA

      Other Customer Service and Technical Support Representative interview reviews for Cox Communications

      Customer Service and Technical Support Representative Interview

      22 Nov 2017
      Anonymous interview candidate
      Chesapeake, VA
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Cox Communications (Baton Rouge, LA) in Mar 2017

      Interview

      Took about 2 months after the interview. You have an interview with the recruiter over the phone and then a 2 person interview in the facility. They type your responses in the computer. They will ask about sales and your previous job experience. Just smile and be confident. Sales is gonna be a heavy factor in the job so let them know about a time when you when above and beyond to offer the customer additional value.

      Interview questions [1]

      Question 1

      STAR method
      Answer question
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Cox Communications (Chesapeake, VA) in Nov 2017

      Interview

      I applied online and I was contacted to set up a phone interview. I had a phone interview and then was scheduled for an in person interview. The in person interview questions were in the STAR format.

      Interview questions [1]

      Question 1

      Imagine if you had a television that is not working. Tell me the steps that you took to fix it.
      Answer question