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      Delta Air Lines

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      Ticketing/Gate Agent Interview

      11 Aug 2019
      Anonymous employee
      Raleigh, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Delta Air Lines (Raleigh, NC) in Aug 2019

      Interview

      I applied for the job online and was asked to complete two personality assessments immediately after I finished the application. I did so and received an email two days later for an interview. The interview was an online interview on HireVue where you are asked a question and can rerecord your answer as many times as you would like. I actually was on vacation when I received this invitation, so did not complete my interview until 9 days later. I was asked 6 different questions -- all situational (and customer service oriented) in past work experiences or school. They ask you to include your action + the result in every answer.

      Interview questions [6]

      Question 1

      Talk about a stressful interaction at work
      Answer question

      Question 2

      Discuss a time when you were asked to switch tasks or priorities at work with little to no notice.
      Answer question

      Question 3

      Discuss a time when you were part of a challenging team environment.
      Answer question

      Question 4

      Discuss a time when you were asked by a coworker or customer to break company policy.
      Answer question

      Question 5

      Discuss a time when you noticed someone breaking your organization's expectations or brand standards.
      Answer question

      Question 6

      Describe a time when you had to provide quality and accurate work to a customer.
      Answer question

      Other Ticketing/Gate Agent interview reviews for Delta Air Lines

      Ticketing/Gate Agent Interview

      9 Oct 2025
      Anonymous employee
      Norfolk, VA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Delta Air Lines (Norfolk, VA)

      Interview

      The interview process was brief and informal, focusing mainly on my personality and overall fit for the team. The conversation covered my background, interest in the role, and ability to work in a fast-paced environment.

      Interview questions [1]

      Question 1

      How I handle working with different types of people
      Answer question

      Ticket/Gate Agent Interview

      10 Jun 2023
      Anonymous interview candidate
      Jackson, MS
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 5 months. I interviewed at Delta Air Lines (Jackson, MS) in Jun 2023

      Interview

      The interview was 4 Questions and easy , pretty great environment ! They put it down on a piece of paper to review it I didn’t get the job though which I don’t understand that part. Why say hire if you won’t hire , I was an hour early had the correct attire as well and I thought the interview went well

      Interview questions [1]

      Question 1

      Tell me about a time you had a difficult customer and what was the outcome
      1 Answer

      Ticket/Gate Agent Interview

      11 Sept 2022
      Anonymous employee
      SeaTac, WA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Delta Air Lines (SeaTac, WA) in Sept 2022

      Interview

      From start to finish was a smooth process. Went much easier than I had anticipated. I was nervous but they were very kind & made everyone in our group feel like a part of the Delta family.

      Interview questions [1]

      Question 1

      Tell us a time you had to make a difficult decision and what where the end results?
      Answer question