Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Delta Air Lines

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Delta Air Lines reviews | Delta Air Lines jobs | Delta Air Lines salaries | Delta Air Lines benefits | Delta Air Lines conversations
      Delta Air Lines interviewsDelta Air Lines Customer Service Representative interviewsDelta Air Lines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Representative Interview

      6 Sept 2014
      Anonymous interview candidate
      Bloomington, MN
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Delta Air Lines (Bloomington, MN) in Sept 2014

      Interview

      The in-person interview consisted of several presentations by different managers/supervisors, and the interview lasted about three hours. My group of potential employees consisted of five people including myself. At the end of the interview, three people were chosen to stay behind--ostensibly these were the ones offered employment. The three chosen were a twenty-year-old woman who also spoke Vietnamese; a twenty-nine-year-old woman that also spoke Arabic; and an affable, well-spoken Afro-American man who was twenty-years-old. I, myself, and another young man about twenty-five were not chosen to stay behind. At 53, I was probably seen as being too old. Although I didn't get the job it was a positive experience.

      Interview questions [1]

      Question 1

      At one point in the interview process, you are asked to answer a mock telephone call. I answered the call with a cheerful "Thank you for calling Delta Airlines, my name is Richard. How may I help you?" Immediately the caller went into a tirade about how, on a recent flight, she had the worst possible service; and that she would never fly Delta again. This caught me off-guard, and I mumbled a response. My advice to anyone would be to have several empathetic statements ready and to apologize profusely for the poor service.
      Answer question
      7

      Other Customer Service Representative interview reviews for Delta Air Lines

      Customer Service Representative (CSR) Interview

      9 Mar 2026
      Anonymous interview candidate
      Atlanta, GA
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Delta Air Lines (Atlanta, GA)

      Interview

      It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind

      Interview questions [1]

      Question 1

      How would you describe yourself
      Answer question

      Customer Service Representative Interview

      2 Jan 2026
      Anonymous interview candidate
      Singapore
      No offer
      Positive experience
      Average interview

      Customer Service Representative Interview

      27 Nov 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at Delta Air Lines

      Interview

      Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.

      Interview questions [1]

      Question 1

      How would you handle a customer who's been forced to take a different flight from one they've booked.
      Answer question

      Application

      I interviewed at Delta Air Lines (Singapore)

      Interview

      Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.

      Interview questions [1]

      Question 1

      Give examples of times you have tackled difficult customers.
      Answer question