EDF Customer Service Representative interview questions
based on 5 ratings - Updated 28 Jun 2024
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
75%
Applied online
Applied online
25%
Recruiter
Recruiter
Interview search
5 interviews
EDF interviews FAQs
Customer Service Representative applicants have rated the interview process at EDF with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at EDF overall takes an average of 47 days.
Common stages of the interview process at EDF as a Customer Service Representative according to 2 Glassdoor interviews include:
Drug test: 33%
Phone interview: 33%
Presentation: 33%
Here are the most commonly searched roles for interview reports -
I interviewed at EDF (Sunderland, North East England, England)
Interview
Competency based questions, scenarios surrounding difficult customers and how to manage workload. Very straightforward process and heard back the same day. However start date was over a month after interview.
I applied online. I interviewed at EDF (Sunderland, North East England, England)
Interview
Straight forward quick process asked about my self and customer service experience I had quick and easy process Few tests you had to complete that were preeey straight forward aswell
Interview questions [1]
Question 1
Describe your self when have u give good customer service
I applied online. The process took 1 day. I interviewed at EDF (Birmingham, England) in Jan 2022
Interview
The interview was a Competency-based used STAR assessment process matrix. The two-person panel, team leader and sales manager. The interview period was approx. for 1 hour. The interviewer is receptive and welcoming, the interview was around organization soft skills and meeting project goals and K.P.I's .
Interview questions [1]
Question 1
Please provide an example of a time when you provided excellent customer service.