Elephant Insurance Customer Service Representative interview questions

Interviewed as a group first (there were 8 applicants) where a team activity was required. All of the candidates were required to participate in a scenario and present the results to the hiring and training team. This was unusual for me. I'd never done anything like this before in an interview. After that each candidate introduced themselves to the hiring team. Moments later individuals were called back in teams of two to interview with respective hiring managers. Thankfully, the interviews were done individually. Standard questions.