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      FARFETCH

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      Loyalty Manager Interview

      20 Mar 2017
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at FARFETCH (London, England) in Feb 2017

      Interview

      1. Phone interview with recruiter 2. Skype interview with hiring Manager 3. Case study and presentation with hiring Manager and Head of I applied online and been reached by Farfetchs' recruiting team for a first phone interview. The day scheduled nobody called me and I didn't get any answer to phone/email for few days. We rescheduled later and went well. 2nd stage with hiring Manager went well too. They asked me to prepare a case study and a presentation of my loyalty strategy. The presentation at the head office went well. Since no news, no answer to my emails nor to my calls. Good company, nice offices, people was was globally friendly but no communication. After 3 stages and spend time to prepare the task they asked and saying they will come back to me asap they didn't event take the time to contact me or answer my emails and give me a feedback. Disappointing, and they have 'be human' in their corporate values...

      Interview questions [1]

      Question 1

      Classis questions on CRM/loyalty What campaign you're the most proud of? What exemple of campaign you did on acquisition and retention? What aspect you liked the most on your previous role? What loyalty program did you run? What kind of results? How do you handle segmentation? ...
      Answer question