Working at Booking.com | Glassdoor.co.uk

Booking.com Overview

Amsterdam (Netherlands)
10000+ employees
1996
Company - Public
Internet
£2 to £5 billion (GBP) per year
At Booking.com, we’re not just a platform for booking accommodation – we’re the technology that makes travel easier. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys ... Read more

Mission: Make it easier for everyone to experience the world

Company Updates

  • A note from Booking.com about COVID-19 In these uncertain times, our greatest concern is for the safety and security of our customers, partners and colleagues. We are closely monitoring the situation, including announcements and instructions from the WHO and relevant local authorities, so that we can help support those impacted. To protect our community during this time, we’ve made some updates to our hiring plans and practices. We put together some FAQ to help articulate what’s changing. https://careers.booking.com/covid

  • At http://glassdoor.com/slink.htm?key=vMCbR, we’re looking for curious minds and bold thinkers to help us build the digital travel platform of tomorrow. We’re a diverse community of explorers and experimenters, shaping the future of travel. Let’s #expandhorizons. http://glassdoor.com/slink.htm?key=vMCbH

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Booking.com Video

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Booking.com – Why Work With Us?


At Booking.com, our values guide us, both as individuals and as a company. They enable us to work efficiently, effectively and collaboratively. And do so on a truly global scale. While our business and our industry continue to change, our belief in our values remains constant.

Think customer first

We obsess about adding value for our customer – guests, partners, coleagues – to make it easier for everyone to experience the world.  

Own it

We deliver on our promises, make informed decisions and prioritise to get the important things done, today. 

Learn forever

We are resilient, take time to reflect and seek to learn – from colleagues, the outside world and from our own failures.

Succeed together

We celebrate team success through making connections, building trust and valuing the diverse perspectives of others. 

Do the right thing

We get the right results, the right way. For each other, our communities and the world around us.

At Booking.com, data drives our decisions. Technology is at our core. Experimentation is constant. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of that first night in a new place. The excitement of the next morning. The friends you make. The food you sample. The sights you see. The activities you try. And ensuring our customers enjoy all of this is a diverse community of over 17,000 employees, connected by a love of travel and a passion for creating the perfect customer experience.

Our tech department creates products designed to make our guests and partners’ lives easier. To remove friction for our users, we have removed barriers to innovation. We work in small, diverse teams, each capable of testing and implementing ideas at incredible speeds. With more than 1.5 million room nights booked a day, our scale is huge.

Our customer service department provides guests and partners with much needed support, in a language they understand - their own. We provide support in 43 languages. We solve problems, offer guidance and are a friendly, reassuring voice when things don’t go to plan.

Our partner services and finance departments support hotels and all sorts of other accommodation providers across the globe. We help guests experience more of the world by seeking out exciting new places to stay and create frictionless payment processes for all our customers.

Our people department looks after all of the above: sourcing talent, training them, supporting them and ensuring they can do their very best work everyday. We make sure every individual, no matter what team, has the resources they need to develop and find the ideal role.

At Booking.com, we believe both technology and travel can be powers for good in the world. Through our Booking Booster initiative, we support sustainable tourism startups, providing advice, mentoring and even investment. While our Booking Cares programme enables our employees across the globe to dedicate time (in business hours) to local causes.

We play an active role in important topics, such as gender diversity in tech, and try to lead by example. Our workforce is over 50% female, we created the Tech Playmaker Awards – which recognises women who are changing the tech landscape for the better – and have partnered with universities in the UK and Netherlands to open up more opportunities for young women to pursue advanced degrees in technology.

We also make sure our employees can feel at home, wherever in the world they work with us. Every office has groups, clubs and sports teams staff can join, meet people and find common interests. We offer language courses, partner old employees with new, and give everyone the ability to share ideas, advice and, of course, their travel stories.

Every one of our interviews is a little different here at Booking.com. Then again, so are our recruiters, managers and candidates. There is no formula to follow to ensure a successful interview with us, but there are some tips that might help:

  1. Be yourself – we want to meet the real you, not just ‘interview you’.
  2. Come prepared – get to know our products, our values and our culture. How you fit with the last two is very important to us.
  3. Know the job – really make sure you understand everything the role entails.
  4. Know yourself – we’re not being philosophical. It’s important you can tell us all about your accomplishments, your impact and everything you’ve learned so far.
  5. Ask good questions – we like it when we’re made to think.

Our headquarters is in Amsterdam and we have several offices across the city. However, we’re a truly global company, with over 1.6 million accommodation partners in more than 125,000 destinations and millions of customers worldwides. We can’t support them all from one place. Instead, we have 198 offices globally, each with a culture and environment that’s distinctly Booking.com.


Europe, Middle East & Africa (EMEA)

Europe is our tech hub and home to our three award-winning customer service centres in London, Berlin and Amsterdam. We have several partner services offices in the Middle East, including Amman, Dubai and Saudi Arabia, while Tel Aviv is the site of our newest development centre. In Africa, we have offices from Marrakesh to Cape Town.


Americas

Our offices cover North, South and Central America. We have customer service centres in Bellevue, Toronto, Orlando and Grand Rapids. We have tech teams in Seattle. We even have an office in Honolulu. Guadalajara is one of several sites in Mexico. South of that, we have offices in Panama City, Santiago, Buenos Aires and Sao Paulo. And that’s just a few.


Asia Pacific (APAC)

The Asia Pacific region is vast, but we do our best to cover it. Singapore is our central hub. We have customer service centres in Bangkok, Seoul and Tokyo, and partner services offices in Kuala Lumpur, Siem Reap and Jakarta. Shanghai is home to our tech and marketing hub in China, where we have a number of other offices, including Guangzhou and Beijing. You’ll also find us in Mumbai, Sydney and Auckland.

Booking.com Reviews

  • "Good employer, great product"

    StarStarStarStarStar
    Current Employee - Senior Manager
    Current Employee - Senior Manager
    Recommends
    Approves of CEO

    I have been working at Booking.com full-time

    Pros

    Great product for customers
    Smart, motivated people
    Great offices and working environment

    Cons

    Difficult market given COVID
    Can be chaotic/fast moving

See All 3,031 Reviews

Booking.com Photos

Booking.com photo of: Collaboration is at our core - especially over coffee
Booking.com photo of: Shanghai CS office
Booking.com photo of: Shanghai CS office
Booking.com photo of: Shanghai CS office
Booking.com photo of: Sloterdijk CS office
Booking.com photo of: Toronto CS office
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Booking.com Interviews

Experience

Experience
58%
19%
23%

Getting an Interview

Getting an Interview
75%
10%
8%
3
2
1
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Guest Specialist Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Booking.com (London, England) in March 2020.

    Interview

    First you submit online application, then you do online test. They are testing your English language knowledge and other language for which you applied as CS. Also there are some questions regarding the situations in which you can be put in.

    After that, if you have passed, there is phone call interview.
    I didn't pass further than the interview.

    Interview Questions

    • Classic first question: Tell me a little bit about yourself.   Answer Question
    • How would you handle difficult customer? If you have an example.   1 Answer
    • What is the difference between good and great customer service?   Answer Question
    • Why Booking.com and not other similar companies like Airbnb, etc?   Answer Question
See All 1,742 Interviews

Booking.com Awards & Accolades

  • Employer of the Year Award, ECCCSA, 2017
  • Europe's Leading Online Travel Agency, World Travel Awards, 2016
  • Europe's Leading Online Travel Agency, World Travel Awards, 2017
  • World's Leading Travel Booking App, World Travel Awards, 2017
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