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      Fidelity Investments

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      Fidelity Investments interviewsFidelity Investments Client Service Development Program interviewsFidelity Investments interview


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      Client Service Development Program Interview

      17 Feb 2022
      Anonymous employee
      New York, NY

      Other Client Service Development Program interview reviews for Fidelity Investments

      Client Service Development Program Interview

      23 Jun 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Fidelity Investments (New York, NY) in Jan 2022

      Interview

      I was contacted 4 days after my application by a Talent agent. They set up a 45 minute interview over the phone. 90% of the questions were behavioral analysis questions. After that interview they scheduled a second zoom interview with two hiring managers. The second interview was more of a "get to know you" conversation. There were really only 4 or 5 questions during the 45 minutes. I received an offer 2 days post interview. The initial process up to the offer letter took about 2 weeks.

      Interview questions [8]

      Question 1

      Give an example of a time you received horrible customer service.
      Answer question

      Question 2

      Give an example of a time you weren't able to give a client what they wanted. what did you do?
      Answer question

      Question 3

      Why fidelity?
      Answer question

      Question 4

      what does customer service mean to you?
      Answer question

      Question 5

      give an example of a time you had to collaborate with a group. what was it for and how did it go?
      Answer question

      Question 6

      what are the positive and negatives to working with a group of people.
      Answer question

      Question 7

      how would you approach an agitated client. why that way.
      Answer question

      Question 8

      give an example of a time that you had to adjust due to unforseen circumstances. what happened and how did you respond.
      Answer question

      Application

      I interviewed at Fidelity Investments

      Interview

      "Tell Me about a time when" questions; Resume questions looking for an empathetic voice and tone Preliminary interview to get to the follow up interview resulted in a did not pass for lack of an empathetic voice and tone necessary for the job. Would recommend trying to "smile" on the phone during the interview .

      Interview questions [2]

      Question 1

      Describe the best kind of customer service?
      1 Answer

      Question 2

      Tell me about a time that you had to work it a team?
      Answer question