I applied online. The process took 8 weeks. I interviewed at Fidelity Investments (Jacksonville, FL) in Oct 2014
Interview
Phone interview, second phone interview, in person interview. Study up on questions about how you would handle certain situations. Also be prepared to answer, "What was a time where you gave outstanding customer service?"
Interview questions [1]
Question 1
Test which is like the reading comprehension on the SAT. Then behavioral questions on how you would handle situations.