I applied online. The process took 2 weeks. I interviewed at Gusto
Interview
the interview process was quick - i was contacted by HR to schedule a phone call - i was contacted a few days later by one of the managers in the department - questions were easy and general - contacted by HR to complete an at-home assignment, submitted assignment and i was then invited to the office for in-person interviews with four team members - spoke to each for about 20 minutes and one was solely on the company culture - found out a few days later that i received the job.
I applied online. The process took 2 weeks. I interviewed at Gusto (San Francisco, CA) in Apr 2015
Interview
I applied online and I was contacted a week later via email. The next step was a video interview with SparkHire that requires you to answer 5 basic interview questions (tell me about yourself, what does customer service mean to you...etc). Similar to a standard interview in terms of the questions but much different because you have to watch a video of yourself answering them. All in all an easy process though.
About two days later I was contacted again and asked to do a homework assignment. It was a little time consuming but also a great insight to things you might be dealing with. There isn't really a right or wrong answer, they just want to see how you think and how much effort you're willing to put into it because that will eventually reflect how much effort you'll put into the job.
A few days after that I was contacted to come in for an interview. This was the last stage. I met with 4 people and spent about 3 hours at the office. Company culture is a huge priority and it was clear that the team is really interested in making sure that you will be a good fit with the rest of the team.
Interview questions [1]
Question 1
What is your favorite smartphone app and explain how to use it as if I am a customer calling a helpline
The first thing I want to say is this: don't ever let everyone else's opinion shake you away from something. I've read a lot of negative reviews about this process and I have not felt negative about it yet, in fact it's been very timely. They keep reminding you of their "transparency" and that they believe in not wasting anyone's time.
I applied through the website and was contacted the day after. I had a date and a time for a 30 minute phone chat before noon.
The 30 minute chat was actually more like 45, the gentleman I was talking to was very friendly. By the end of the interview I felt really good and he said he would "talk to his team" and either he would "send me an assignment" or "let me know otherwise". Three hours later I was sent the assignment.
The assignment was rigorous and I spent a great deal of time on the first question, but it was okay because the last two questions were easy to find online and through the website. I turned my assignment in, and the next morning I received an email from the same recruiter asking if I could go into the office for a 3 hour interview the next week, again stating if that at any point they felt as though the position wasn't a good fit for me it would be cut short.
This interview was not intimidating and I enjoyed meeting the three gentleman. Very standard interview questions and and it's clear what kind of candidate they are looking to hire.
No offer yet, but I hope to hear back from the company. All in all, I've not felt the process to be impersonal at all.
I applied online. The process took 1 week. I interviewed at Gusto (Denver, CO) in Aug 2015
Interview
Honestly, it was a good experience even though I did not get the job. After a phone interview they gave me an assignment which did not quite meet their standards. I do believe everything on the assignment could have easily been taught to me even though it did not come as naturally at first (I am a bad test taker!) It really caught me off guard. I wrote them asking what went wrong and the man I had been in contact with sent me an awesome email explaining the pros and cons throughout my process. I really appreciated this because most companies drop you like third period french once they have decided not to hire you. So, thank you ZenPayroll for the productive and constructive feedback. I am ready and willing to learn if you ever reached back out to me. I truly believe in your mission.