I applied on line and got a phone call next day. The lady was very bubbly and upbeat. Listened to what I wanted from the agency and told me about Hamilton Cross . offered me interview the following week. Emailed me the docs I need to bring with application for and the office address. Annie kept in touch with me during the week leading up to interview. When I arrived went through questions and showed her my documents. Annie was able to answer all my questions as I was nervous about working for agency.