Customer Service Representative (CSR) applicants have rated the interview process at Hertz with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 52.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 6 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Hertz overall takes an average of 27 days.
Common stages of the interview process at Hertz as a Customer Service Representative (CSR) according to 3 Glassdoor interviews include:
One on one interview: 100%
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I applied online. The process took 6 days. I interviewed at Hertz (London, England) in Jan 2021
Interview
questions, 1 to 1, city leader questions reg. previous work experience. asked me whether I had any questions. explained role and expectations. asked about educational experience. overall this was a good experience with a quick turn around process
Scheduled online, meet with manager and hired within a week, this was 2022. pretty basic interview, started off as a transporter then bumped up to CSR within 6 months. Nothing anyone can't handle, fairly simple job, you have your good days & bad days.
Lengthy, unprofessional, waste of time, needed to send confidential information over email which could be easily assumed as a scam, spent a lot of time but declined offer in the end
Interview questions [1]
Question 1
Customer service experience and how to solve problems
Very lengthy process. May have to reach out to recruiters to find out status. Three part interview that will last over 1 month possibly. Not much room for salary negotiations unless position has been open for lengthy period.