Customer Service Advisor applicants have rated the interview process at Lebara with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 55.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 3 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Lebara overall takes an average of 20 days.
Common stages of the interview process at Lebara as a Customer Service Advisor according to 5 Glassdoor interviews include:
One on one interview: 20%
Group panel interview: 20%
Phone interview: 20%
Background check: 13%
Skills test: 13%
Personality test: 7%
Presentation: 7%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 days. I interviewed at Lebara (London, England) in Nov 2014
Interview
Easy process. simple steps, basic questions, nice people to work with.
They like people who believe in good customer service, and had some experience managing high call volumes. Great company values.
Half interview in English/Specific-language.
great and no problems enjoyed it very much. the people were lovely and I enjoyed their company. They listened and payed attention when I spoke. They did not rush the interview and made sure I was completely clear on the role before leaving the interview. they let me know when they was going to get back to me with feedback and how we will take it from there.
I applied online. The process took 1 week. I interviewed at Lebara (London, England) in Mar 2015
Interview
We had a typical group assessment day, then they showed us around the office and let us listen to few calls with senior agents. And then individual interview. We were 10 people and who ever was selected from the group session got to see the office and had the interview after listening to some calls with other agents. The agents would also train me after I accepted the offer.
Interview questions [1]
Question 1
Tell us one situation where you had to deal with a difficult customer?