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    Lebara Reviews

    Updated 14 April 2019
    232 reviews

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    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Olivier Sage
    2 Ratings

    Employee Reviews

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    Pros

    • "Great working environment and supportive colleagues" (in 12 reviews)

    • "Interesting projects, fast-paced" (in 10 reviews)

    Cons

    • "The senior management has no clue on how to run a telco business (or any other business for what it matters)" (in 11 reviews)

    • "No real career progression path , lack of operational processes" (in 7 reviews)

    More Pros and Cons

    1. "Company experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - BDE in London, England
      Current Employee - BDE in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Lebara full-time (Less than a year)

      Pros

      Training period was fantastic, we was well looked after by all the staff members. There was lots of useful information about the company and areas to progress in the future.

      Cons

      There was not any cons

      Advice to Management

      Better communication between the company and recruiting agency.

    2. "Lacking any strategy or direction"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Head of Sales in London, England
      Current Employee - Head of Sales in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Lebara full-time (More than a year)

      Pros

      People I worked with are very knowledgeable and intelligent. But most have now left the business

      Cons

      The lack of any clear strategy and decision making means you are constantly fighting fires. The new CEO and Deputy CEO have no idea how to run a telco business.

      Advice to Management

      Sort out your strategy and listen to your hardworking employees

      3. Join the Lebara team
      See Our Latest Jobs

    3. "really bad company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Lebara full-time

      Pros

      this is a joke of a company

      Cons

      - they don't pay pension / childcare vouchers after deducting them from the salary
      - redundacies every semester
      - management has no direction

    4. "UK Mobile"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Lebara full-time

      Pros

      Bonus is ok if you manage to achieve unrealistic targets.
      People on the ground are good.

      Cons

      Micro management
      Senior staff push personal agendas, with no benefit to the organisation.
      HR is biased.
      No career development or progression, talent is wasted/unrecognised.
      Fear/blame culture.

    5. Helpful (2)

      "UK/EU working time directive 2015!! See ACAS Please read"

      StarStarStarStarStar
      • Culture & Values
      Former Employee - Business Development Executive in London, England
      Former Employee - Business Development Executive in London, England
      Doesn't Recommend
      Negative Outlook

      I worked at Lebara full-time (Less than a year)

      Pros

      Its a job.
      Good colleagues on the ground.

      Cons

      now owned by shareholders that are squeezing life out of company, Management running it with iron curtain mentality and in FULL control of retailer accounts ( duplicates ) ( manipulation ).?Micro management..No work and life balance ( they need to work from UK/EU working time directive for their sales reps ( ie: traveling time is in our own time and should be in working time ) their way or the highway. No help on simple customer related issues that could be fixed by the touch of a button. Going down hill faster than a drag car at santa pod.

      Advice to Management

      Ease off and help the sales reps more and give them some credit as they all work very hard .. HR should be HR not "ohh, ask next person up the tree on how they want you to do it" not what the law is. Management are of poor quality and directionless. Glad you can afford free fruit bowls and cakes every day ( enjoy ) also why H/O staff have flexible commute times to work ( shorter working days )but reps have hours extra a day driving ? paid for 8 but heard some work upto 14?

    6. Helpful (2)

      "Failing company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Marketing Manager in London, England
      Former Employee - Marketing Manager in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Lebara full-time (More than a year)

      Pros

      Some people but not many people left now

      Cons

      Lack of care to the team. The brand is reflected in the culture
      Everything seems to be broken
      Lack of inspiring managers
      Company fighting to survive

      Advice to Management

      Start thinking how to get back talent

    7. "Alright a bit sloppy behind the scenes"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in London, England
      Former Employee - Customer Service Representative in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Lebara full-time (Less than a year)

      Pros

      nice international colleagues, fun light working environment, free fruit, nice office

      Cons

      stress, slow technical staff, not great at allowing employees flexible hours to aid them in personal lives

      Advice to Management

      better transparency

    8. "very good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Lebara full-time

      Pros

      good learning
      Indepth understanding
      Impressive company vision

      Cons

      not much to say about the cons

    9. "Good place to start a career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Lebara full-time

      Pros

      good people, good atmosphere, learn a lot

      Cons

      very poor salaries for the working hours put

    10. "Service Ops"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Service Operations Engineer in London, England
      Former Employee - Service Operations Engineer in London, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Lebara full-time (More than a year)

      Pros

      Really good environment to work most of the times and the office has some great chillout areas. Most of the people there a really collaborative and open.

      Cons

      A lack of direction from management.

      Advice to Management

      Too many managers with fancy titles but not enough people for them to manage.