Macy's Customer Service Associate interview questions
based on 33 ratings - Updated 13 Oct 2025
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
86%
Applied online
Applied online
7%
In person
In person
4%
Recruiter
Recruiter
4%
Employee referral
Employee referral
Interview search
33 interviews
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Macy's interviews FAQs
Customer Service Associate applicants have rated the interview process at Macy's with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 2 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Macy's overall takes an average of 2 days.
Common stages of the interview process at Macy's as a Customer Service Associate according to 2 Glassdoor interviews include:
Background check: 33%
Phone interview: 33%
Skills test: 33%
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Very quick and easy. Sent an application received and email, and scheduled a phone interview. Manager seemed very chill, just told you what was expected of the job asked if you were okay with completing tasks etc. A very breezy process was able to secure an offer.
I applied in-person. The process took 3 days. I interviewed at Macy's (Westland, MI) in Apr 2021
Interview
The interview went well. I went into a room with cash registers. I was escorted to a room with a lot of cash registers. We were shown how to use the register. We were also asked to take a written test on problem solving
Interview questions [1]
Question 1
They asked me about my experience regarding retail
Friendly interview with relevant queries and questions. Happy to answer my own questions. Expect to spend at least half hour there but they are accommodating for extra needs and access.