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      Maximus

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      Customer Service Representative Interview

      9 Aug 2020
      Anonymous employee
      London, KY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Maximus (London, KY) in Jul 2020

      Interview

      A very sweet and yet professional lady named Rachel called me and asked if I were still interested in joining one of their training classes and employment with their company and I responded with "ABSOLUTELY!" and so she went on to explain what the position I applied for would entail and all the bonuses and pay rates were at the training and completion levels were, very handsome I must say, and then gave me instructions for what emails to look for and what they were for, a background check being one of the most important. She asked me if I had any questions or concerns and told me to dress "business casual" and welcomed me to come and join them that following Monday and told me that I would receive a welcome packet in one of those emails and that had all the information on the things she'd just told me as well as the location and time for the classes that I would be taking, in other words, my schedule. She also included information about the COVID-19 impact and how the company will take all necessary steps to ensure that the necessary data was obtained from each person entering the building so that they could catch any threats that could potentially cause the spread of the virus from entering into the establishment and that they still needed us to practice the required 6 feet of social distancing and would be seated in the office accordingly. That is about all except that my actual trainer also called me.

      Interview questions [1]

      Question 1

      Can you show up at the allotted time and can you pass a background check?
      1 Answer

      Other Customer Service Representative interview reviews for Maximus

      Customer Service Representative Interview

      15 May 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Maximus

      Interview

      I applied it was easy they called me for phone interview and heard back within 1-2 days. I applied it was easy they called me for phone interview and heard back within 1-2 days

      Interview questions [1]

      Question 1

      A time I make a mistake and how I fixed it
      Answer question

      Customer Service Representative (CSR) Interview

      17 Feb 2026
      Anonymous employee
      Lynn Haven, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Maximus (Lynn Haven, FL)

      Interview

      Easy. Simple. Prepare for interview with sample questions and practice answers for a CSR at Maximus. Be yourself and provide personable answers rather than some that you’ve copied from someone else online.

      Interview questions [1]

      Question 1

      Tell me about a time I handled a difficult customer and what I did to change the customers presentation on the company.
      Answer question

      Customer Service Representative (CSR) Interview

      15 Jan 2026
      Anonymous employee
      Oklahoma City, OK
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Maximus (Oklahoma City, OK)

      Interview

      Pretty straight forward. First they had a little presentation set up. Was a group with 3 recruiters. After the presentation you have a one on one interview with one of the recruiters. They asked 6 questions, 3 behavioral questions and 3 tech questions.

      Interview questions [1]

      Question 1

      Tell me about a time you've had to deliver unfavorable news to a customer and be specific.
      Answer question

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