The role itself is fundamentally at odds with clinical practice. You are not applying cliniacl reasoning but are "making things fit" into a rigid framework. I often felt deeply uncomfortable with the outcomes and had audtors changing my scoring which did not sit right with me as it was my name on the report at the end of the day. I felt uncomfortable knowing people who genuinely needed support often did not receive it while those who knew how to present often fared better. This role has altered my view of the UK benefits system and not for the better.
My manager was largely disengaged and had her side kick (someone in a non clinical admin role) monitoring my every move and pressuring me to pick up cases. They were extremely passive aggressive and would often message at 5-10 mins past my starting time to ask why I hadnt picked up a case knowing full well that I had been working for an hour already doing tasks from the day before that I had previously been told were "urgent".
This person was then conveniently absent or left my messages unread when I needed support. I have never felt so disrespected as a healthcare professional.
My "mentor" was entirely checked out and not supportive nor helpful - the only feedback I received was criticisim which they could not even say to me directly but chose to send in an email at the end of the day. My mentor lacked empathy for the people we were assessing which rubbed me the wrong way and they were completely uninspiring and unhelpful. I had one lovely mentor who was great but they appeared frustrated with the audit process also and strict framworks.
The auditing process is inconsistent and time consuming and there is an unspoken expectation that you complete amendments to reports in your own time. I often worked until 8-9pm unpaid.
