1st: Phone Interview of about 20 minutes. Basic questions such as: What is customer service to you? Why Nike? 2nd: Panel Group Interview of about 5 other candidates with 3 hiring managers. Pretty intimidating since I felt like I was on an audition for American Idol. Anyway, basic questions. Tell me about a time when you met a stranger. Tell me about a time when you partnered up with someone and were told to do something you didn't want to. Tell me about a time you worked in a group to reach a common goal. Why Nike? 3rd: If you were chosen for employment you will receive an email from HireRight 2-3 days after the interview for a background check. Once you submit that (and your clean) in about 3-5 days you will receive a call with an oficial job offer. Overall, pretty intimidating for me since I applied to the flagship store in NYC. The interview can be a little scary. However, focus on your own game. Don't oversell yourself. Many of the other candidates were asked simple questions and they went on to say how much they love Nike and bla bla bla. Answer the question and be specific. Also ask questions at the end and finish the last question with a great closing.