I applied online. The process took 1 week. I interviewed at Nordstrom (Fort Worth, TX) in Oct 2017
Interview
After receiving my online application, HR called to set up an in person interview. The interview was with the department manager and not HR which is usually the norm. The manager from the department hiring sat down with me and went over my resume along with asking me to elaborate on some of the areas my resume touched on. Most questions were customer service based as Nordstrom values customer service above all else including sales.
Interview questions [1]
Question 1
1. Tell me about a time that you went above and beyond to help a customer.
2. Tell me about a time that you handled a customer issue. Were you able to fix the problem for the customer?
3. Explain how you would handle an interaction with a customer where you were unable to meet the needs that they had.
It was a good interview experience. The managers were straight forward and nice throughout the whole process. The questions were directly related to the role. They were transparent about the role and expectations.
I applied online. The process took 5 days. I interviewed at Nordstrom (San Antonio, TX) in Sept 2025
Interview
it was a really chill and easy interview, the manager was very warm and friendly and none of the questions were too difficult. there was a sale practice section where you have to pretend to sell an item to a customer, but it wasn't too difficult and the manager gave me some guidance and clarification on the practice scenarios. other questions included things along the lines of how you deal with competition, conflict, unhappy customers, teamwork, as well as availability
mock sale questions: what features of this item would you point out to the customer? what concerns or hesitations might the customer have about this item and how would you help them decide? after the customer decides they want the item, how would you close the sale?
I applied through other source. I interviewed at Nordstrom (Tacoma, WA) in Jul 2025
Interview
Extremely easy. I looked the part and got the job. My manager called me the same day to welcome me to the team. They like for their employees to have their own personal style that’s appropriate and makes others want to buy.
Interview questions [1]
Question 1
Why Nordstrom? How would you handle a difficult customer?