OFX Customer Service Representative interview questions
based on 3 ratings - Updated 20 Apr 2023
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
67%
Applied online
Applied online
33%
Employee referral
Employee referral
Interview search
3 interviews
OFX interviews FAQs
Customer Service Representative applicants have rated the interview process at OFX with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at OFX (London, England)
Interview
Very formal, great interview process and very smart process the hiring manager was very good and helpful. They offered me a tour of the office and it was a professional atmosphere
Interview questions [1]
Question 1
Describe a time you had to deal with a difficult customer?
I applied online. The process took 1 day. I interviewed at OFX (Sydney) in May 2021
Interview
HR and the team were very engaging during the interview process. Definitely have to be prepared for technical skills and behavioural questions. It was a rotational group interview process with the different departments as well.
Interview questions [1]
Question 1
Walk me through how would you answer a customer query call?
I applied through an employee referral. I interviewed at OFX (Sydney) in Apr 2017
Interview
Will expect you to know the company history / culture. Products they offer and a complete understanding of what foreign exchange is. Interview goes for 1 hour. In which you will be in a room with 2 or 3 people. It's a very formal interview and they will ask you all the standard interview questions.
Hi There,
Thank you for your comments on our Customer Service Representative interview process. We’d love to hear some more feedback from you on what made your experience negative during the interview process and if there were any specific things that we could improve on?
We like to always keep learning and improving, so please send us an email to people.culture@ofx.com if you’re happy to share.
We hope to hear from you.
Thanks,
OFX team.
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