Optus Customer Service Representative interview questions
Updated 9 Nov 2025
based on 14 ratings
Difficulty
Average
Experience
Very positive
How others got an interview
64%
Applied online
Applied online
18%
Employee referral
Employee referral
18%
In person
In person
Interview search
14 interviews
Viewing 1 - 5 of 14 Interviews
Optus interviews FAQs
Customer Service Representative applicants have rated the interview process at Optus with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 50% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
Was very obviously ai, this ai summarised the comments i said in my interview completely wrong. I knew it was ai, 1 minute after interview I got an email that said "here is how our ai summarised your interview ".
Interview questions [1]
Question 1
What was a time you provided very good customer service?
Interview process was quite transparent, interview with recruiter, then line manager, senior management and then with a potential colleague. It moved quite succinctly with enough time to prepare in between interviews
Interview questions [1]
Question 1
one time you you lost a deal and what were the reasons behind that
I applied online. The process took 2 weeks. I interviewed at Optus (Macquarie) in Jan 2022
Interview
Simple, efficient and good communications throughout process. I was kept up to date of my application during submission process. Good information was also provided during process on the company, benefits and culture.