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      PayPoint plc

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      Customer Service Advisor Interview

      2 Jun 2026
      Anonymous interview candidate
      Welwyn Garden City, England
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at PayPoint plc (Welwyn Garden City, England) in May 2026

      Interview

      During my initial screening telephone call with the lead recruiter I was asked detailed questions about the ill health that had led to my employment gap.I have worked very hard on myself to get to the stage where I can restart my career and I was made to feel very uncomfortable discussing personal medical information with a stranger at this stage of the recruitment process.I was surprised by the inappropriate nature of the questions she asked me , given the equality act, and feel this person demonstrated a lack of knowledge and empathy. Overall, I found the candidate experience very disappointing and this experience has affected my confidence going forward.

      Interview questions [1]

      Question 1

      “Tell me about a difficult time with a customer”.
      Answer question

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