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      Pleo

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      Customer Success Manager (CSM) Interview

      23 Jul 2024
      Anonymous interview candidate
      Chennai
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Pleo (Chennai) in Jun 2024

      Interview

      good, smooth throughout and really knowledgeable folks. Although could not complete the process due to personal problems. ensures that both the company and the candidate find a good fit for the role and team.

      Interview questions [1]

      Question 1

      Tell us about something we dont see in your resume.
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Pleo

      Customer Success Manager (CSM) Interview

      24 Feb 2025
      Anonymous employee
      Madrid
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Pleo (Madrid)

      Interview

      Very smooth and transparent process. From the beginning to the end the process was one of the best experiences. Continuous communication and feedback provided. Clear explanation of expectations and next steps. Very kind people at all stages of the process.

      Interview questions [1]

      Question 1

      How would you tackle the one-too-many approach to upsell an underused feature to a +500 clients without losing the personal touch?
      Answer question

      Customer Success Manager (CSM) Interview

      27 Feb 2025
      Anonymous interview candidate
      Lisbon, Lisbon District
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Pleo (Lisbon, Lisbon District) in Feb 2025

      Interview

      The interview process at Pleo was, at best, underwhelming. At no point did they share the salary range for the role, yet they took me through a three-stage interview process before I had to push back in the final stage. This was due to their request for a 20-minute presentation, which would require at least two hours of preparation. As an experienced CSM who has worked closely with C-level and senior stakeholders, I believe that the insights they sought from a presentation could have been effectively covered in a conversation. However, when I raised my concerns, their response involved shifting blame rather than addressing the issue constructively—hardly a promising sign of company culture. If this level of demand and blame-shifting is present in the hiring process, it’s easy to imagine how it manifests in day-to-day work life.

      Interview questions [1]

      Question 1

      "Important KPIs for the role"; "Who do you reach out in the event of churn"
      Answer question

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