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      Customer Success Manager Interview

      24 May 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Red Hat

      Interview

      Process was pretty seamless. Applied online, heard back a week later from a recruiter. Had an initial call with her, she was really nice and explained the job and gave more background on the company (and the open source culture) Asked a few questions in regards to my experience and skill set. Told me she would present my resume to the hiring manger. A week later heard back that the hiring manager wanted to set up an interview with me. Had a great conversation with the hiring manager, spoke more in detail about my skill set, really wanted to learn more about my experience and how I handled customers. Was passed onto the next round to have an interview with a current CSM. This ended up being a video interview. Had another great convo with the current CSM, who delved more into specific questions around my experience and how that translates into a successful CSM. Heard back with a job offer from HR a week after that. SO incredibly excited to be working for such a unique company!

      Interview questions [1]

      Question 1

      Why Red Hat? How do you handle a difficult customer? What drives and motivates you?
      Answer question
      23

      Other Customer Success Manager interview reviews for Red Hat

      Customer Success Manager Interview

      2 Jun 2021
      Anonymous employee
      Stockholm, Stockholm
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Red Hat (Stockholm, Stockholm) in Mar 2019

      Interview

      First round is HR. Then one or two existing CSM colleagues will meet you. Then the hiring manager together with solution architect manager will join together to have a final interview.

      Interview questions [1]

      Question 1

      Situation based questions. You need to provide an example to describe a situation which reflecting to the skills which are required for the role.
      Answer question
      1

      Customer Success Manager Interview

      28 Sept 2017
      Anonymous interview candidate
      Beijing, Beijing
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Red Hat (Beijing, Beijing)

      Interview

      Extreme lengthy!!!Applied online went through 6 rounds interview, after the final round entire process last over one month. At the end, they go for the other candidate saying more relevant working experience. really waste candidate's time jump all the hoops if working experience isn't that relevant. pls say so 'NO HIRE' in the early stage may be around the 3rd interview. The hiring process obviously needs much more improvement. waste 6 weeks of my time I don't think I'm the only one here.

      Interview questions [1]

      Question 1

      If we hired u, what/s ur 30 60 90 days plan?
      Answer question
      3

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