Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied online. The process took 3 weeks. I interviewed at Sephora (San Francisco, CA) in Aug 2014
Interview
I applied through the website and received a call a few days later. Has a quick phone interview with one of the managers; she asked about my background, experience, and how many hours I was willing to work per week. A few days later I had a group interview with three other people that lasted around 30 minutes. We were asked about our backgrounds and what we would do in specific situations to solve a problem. The next day, the same manager called me to set up an interview with the other manager. This interview lasted about 20 minutes and at the end she told me to come in for a "make up application demo". I came in a couple of days later before the store opened and I was told to "role play" an associate-client situation with an employee where I had to create her desired look and sell her the products. It went well and I was offered the job the next day.
Interview questions [1]
Question 1
Can you describe a situation when you went above and beyond for a customer?
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.