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      Serco Group

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      Serco Group interviewsSerco Group Senior Customer Service Executive interviewsSerco Group interview


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      Senior Customer Service Executive Interview

      14 Nov 2017
      Anonymous employee
      Thāne
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Serco Group (Thāne) in Jan 2015

      Interview

      The HR was patient and nice. There was a HR round, aptitude round, typing test.The whole procedure took whole day and the result was informed to me that i was selected on same day.

      Interview questions [1]

      Question 1

      Tell me about yourself?
      1 Answer

      Other Senior Customer Service Executive interview reviews for Serco Group

      Senior Customer Service Executive Interview

      7 Feb 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Serco Group

      Interview

      2 rounds 1. with HR 2. with Team leader or team manager about your self? how will u handle irate customers? are u ready to work in rotational shifts? no leaves for 1st 6 months ?

      Interview questions [1]

      Question 1

      about your self? how will u handle irate customers? are u ready to work in rotational shifts? no leaves for 1st 6 months ?
      Answer question

      Senior Customer Service Executive Interview

      23 Sept 2013
      Anonymous interview candidate
      Mumbai
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 2 days. I interviewed at Serco Group (Mumbai) in Sept 2013

      Interview

      Inspite of having cleared initial rounds, filling up form and completed the first screening process, the wait for the OPs people to talk and understand each other was very frustrating. Not as a complaint, but more of an observation, the various teams, departments are not in synchronisation with each other and communicate efficiently in regards to conduct selection/interview process.

      Interview questions [1]

      Question 1

      Most of the questions were very relevant, professional and purposeful. Possibly in my case, the most difficult question was about my reasons to leave my current job and look for other opportunity.
      1 Answer

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