Serco Group Customer Service Representative (CSR) interview questions
Easy interview difficulty
Mostly positive interview experience
How others got an interview
- 13%Recruitment agencyRecruitment agency
- 8%Employee referralEmployee referral
- 4%RecruiterRecruiter
- 4%OtherOther
- 4%In personIn person
Interview search
27 interviews
Serco Group interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at Serco Group with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 59.1% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 4 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Serco Group overall takes an average of 28 days.
- Common stages of the interview process at Serco Group as a Customer Service Representative (CSR) according to 8 Glassdoor interviews include:
One on one interview: 25%
Phone interview: 17%
Drug test: 17%
Skills test: 17%
Presentation: 17%
Group panel interview: 8%
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