Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Southwest Airlines

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Southwest Airlines reviews | Southwest Airlines jobs | Southwest Airlines salaries | Southwest Airlines benefits | Southwest Airlines conversations
      Southwest Airlines interviewsSouthwest Airlines Operations Agent interviewsSouthwest Airlines interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Operations Agent Interview

      29 Aug 2017
      Anonymous employee
      Santa Ana, CA

      Other Operations Agent interview reviews for Southwest Airlines

      Operation Agent Interview

      10 Apr 2026
      Anonymous employee
      Dallas, TX
      Accepted offer
      Positive experience
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Southwest Airlines (Santa Ana, CA) in Jul 2017

      Interview

      I applied online on 6/27/17. Received a call on July 5 to schedule a phone interview. Phone interview was July 10. It lasted approx 15 minutes. I was asked a lot of questions about the company and the position I'd be working. He also went over my current work history. I felt fairly confident that it went well, and he said he'd get back to me in a week or so. He called back 2 hours later to tell me they're going ahead with me. The FTF was scheduled for August 4 at the airport I'd be working at. My FTF interview was one on one and very easy. It lasted 30 minutes, but it was mostly him telling me about the position, the many hours of overtime you could work and the culture of Southwest. He said I'd hear back from them after they go through all the applicants which could take a few weeks. I left there feeling very confident that I did well. On August 22 I received a call that they're going ahead with me. I did my drug test (a urine sample) in L.A. on August 23 and they flew me to Oakland on August 24 to do fingerprinting. Now I'm officially in backgrounds and so excited!!

      Interview questions [2]

      Question 1

      Where do you see yourself in 5 years?
      1 Answer

      Question 2

      Why Southwest?
      Answer question
      2
      Easy interview

      Application

      I interviewed at Southwest Airlines (Dallas, TX)

      Interview

      The initial interview was virtual. It didn’t last past 30 minutes, the interviewer was very descriptive on what the position responsibilities are and the requirements to meet goals set and after my questions the interviewer ended the virtual interview and from there I received an offer

      Operations Agent Interview

      10 Aug 2022
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Southwest Airlines (Phoenix, AZ) in Jul 2022

      Interview

      Had a phone interview. Was invited to a in person interview. Recruiter was nice and encouraging. Station employee (not managment) that was also interviewing was cold and gave the impression that I could not do the job due to weight & age.

      Interview questions [1]

      Question 1

      Give me an example of when you had to do multiple things at once within a short period of time and how did you prioritize it?
      Answer question

      Operations Agent Interview

      4 Jul 2023
      Anonymous interview candidate
      Las Vegas, NV
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Las Vegas, NV) in Jul 2022

      Interview

      There is a total of 3 interviews. 1 phone screening, 1 more phone interview and one final virtual interview. I decided not to go for the final interview but the first two rounds were great. They use the STAR method and make you feel comfortable.

      Interview questions [1]

      Question 1

      Name a time when you delivered excellent customer service?
      Answer question