I applied online. The process took 2 weeks. I interviewed at The Jackson Laboratory in Mar 2023
Interview
Very thorough interview process. Each interview was an hour and two rounds total. You can tell that they care about hiring a qualified individual. It may explain why their employees stay with the company on a long term basis.
Interview questions [1]
Question 1
Do you have a space that is away from distractions to stay focused while working from home?
I applied online. The process took 3 weeks. I interviewed at The Jackson Laboratory (Bar Harbor, ME) in Mar 2023
Interview
Had a phone screen and then two video interviews with different people interviewing you in each interview. Overall a good experience and a fairly quick process, about 2 and a half weeks.
Interview questions [1]
Question 1
What is bad, good, and excellent customer service?
I applied online. The process took 2 weeks. I interviewed at The Jackson Laboratory (Bar Harbor, ME) in Jul 2011
Interview
Started with a preliminary phone interview asking basic questions clearing qualifications. First face to face interview was with HR discussing work ethic, approach to customer service and prior work history. After this one it was a panel interview with several supervisors in the customer service department. Again, just asking about approach to customer service. This was followed by a writing test.
Interview questions [1]
Question 1
The writing test was unexpected. Just a basic scenario in which you are replying in an email to a customer.
