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      Claims Operations Specialist Interview

      18 Jun 2019
      Anonymous interview candidate
      Walnut Creek, CA

      Other Claims Operations Specialist interview reviews for Travelers

      Claim Operations Specialist Interview

      6 May 2026
      Anonymous interview candidate
      Diamond Bar, CA
      No offer
      Negative experience
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Walnut Creek, CA)

      Interview

      The interview was pretty lengthy. I applied online and took an assessment (pretty easy/standard stuff as far has handling calls). It took a couple of weeks for a recruiter to contact me and setup a phone interview. After that I was contacted to schedule an in office interview that lasted about 2 hours. I met with the manager who had what seemed like 10 pages of questions, then met with 2 reps to get to know more about the position and what they do, and ended the interview video chatting with 2 other managers located in Rancho Cordova. I was told to check my online portal a week later but it took 2 1/2 weeks for them to get back to me. They were nice enough to leave a voicemail that I did not get the position. Overall, the interview process was not bad... I feel like the questions asked are good to learn about a persons previous work experience but not enough to really get to know who you're hiring or what that person is capable of outside of their past roles.

      Interview questions [1]

      Question 1

      Why Travelers?
      Answer question
      Difficult interview

      Application

      I interviewed at Travelers (Diamond Bar, CA)

      Interview

      The interview process was weird. I had multiple interviews in one day. I thought that was strange. There is a manager interview, then a peer interview, and then the final interview of the day is with the VP and HR.
      1
      avatar
      Travelers response
      3w
      Thank you for sharing your interview experience with us. We are glad to see that our recruiting team was supportive and responsive throughout your journey. We look forward to having you as a part of the team.

      Claims Operations Specialist Interview

      2 Sept 2022
      Anonymous employee
      Wyomissing, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Travelers (Wyomissing, PA) in Jul 2022

      Interview

      After submitting my application online, I received an email to take an online assessment. Upon satisfactory completion of the assessment, I was emailed 2 days later to schedule a phone screening. There were 2 Zoom interviews after that and an offer was made a week after my final interview. Overall, the process was easy and you can tell that they thoroughly assess all applicants prior to making an offer. Lots of STAR questions, so prepare for those.

      Interview questions [3]

      Question 1

      Name a time you caught and corrected something that wouldn’t have been caught otherwise.
      Answer question

      Question 2

      Name a time you had to deal with something you didn’t expect to encounter.
      Answer question

      Question 3

      Explain a time there was an increase in your workload and how you handled it.
      Answer question
      4

      Claim Operations Specialist Interview

      23 Mar 2022
      Anonymous employee
      Hartford, CT
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Travelers (Hartford, CT)

      Interview

      The interview process was absolutely wonderful. Every single person I interacted with was very kind and helpful. Just a heads up tho, it is a lot of behavioral questions. Look up the STAR method and utilize for your interview. Other than that, the process is lengthy. As they take there time to thoroughly interview a candidate. I went through 3 interview process before hearing decision. Phase one is with the recruiter, then phase two is with the person in charge of your team. Lastly, phase three is with the big boss and senior HR. I really do hope this helps anyone else interview process with Travelers. Good luck everyone!

      Interview questions [1]

      Question 1

      Tell us a time when...
      1 Answer
      6