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      Twilio

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      Technical Account Manager Interview

      26 Feb 2019
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Twilio in Feb 2019

      Interview

      I had 4 rounds of interview. First round screening with hiring manager, 2nd round take home written test to provide sample replies to e-mails based on scenarios. 3rd round was technical and 4th video call with 5 people in the panel, each might be assigned to judge a candidate in different areas. Overall the process was good but slow and lacked prompt communication. Many times I had to ask for the updates. I had applied for 2 different positions. First they sent me an interview invite for a higher position and then they changed that based on my resume. Technical round was difficult with most of the questions checking your basics on TCP, UDP, data types and object oriented programing concepts. I felt like going back to my grad books to find the answers. Interview Panel was good and asked me typical questions for technical support/lead role. Overall the experience was good.

      Interview questions [7]

      Question 1

      Tell me about the time when you fail?
      1 Answer

      Question 2

      What is the challenge you see in this role?
      Answer question

      Question 3

      Tell me the time when you cross a mile to provide a service?
      Answer question

      Question 4

      Tell me a difficult situation which you handled with customer?
      Answer question

      Question 5

      Tell me when did you break something for customer.
      Answer question

      Question 6

      What is your brand of customer support like?
      1 Answer

      Question 7

      What do you enjoy most in customer support?
      Answer question
      4
      avatar
      Twilio response
      7y
      We are very glad to hear that you had a good experience overall. We strive to ensure that we communicate timely and honestly with all our candidates. I will take your feedback to the team to make sure we do better.

      Other Technical Account Manager interview reviews for Twilio

      Technical Account Manager Interview

      12 Oct 2023
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Twilio in Sept 2023

      Interview

      1.First round is an Assignment to prepare a deck 2. Technical screening: Questions on understanding Networking, SIP, VOIP etc. 3. Presentation: Present the assignment deck to the panel. 4. Behavorial Interview

      Interview questions [1]

      Question 1

      How do you handle conflict within the team
      Answer question

      Technical Account Manager Interview

      28 Aug 2023
      Anonymous interview candidate
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Twilio in Aug 2023

      Interview

      Twilio employs human reviewers rather than computers to assess applications. Their response time for the initial call was prompt, and we swiftly arranged the screener. They furnished documentation before the call, outlining their process, values, expectations, and preparation guidelines. Their genuine desire to aid in your success is evident. My conversation with the recruiter proceeded exceptionally well. We delved into the role, the organization, and my enthusiasm for becoming part of the team. When discussing compensation, she candidly acknowledged that my requested amount exceeded their budget for the given level. However, she expressed willingness to explore the possibility of elevating my level to meet my requirements. Subsequently, we scheduled the next interview, and I expeditiously received an email containing the challenge project. This project entailed a compilation of 8-9 questions revolving around issues customers might encounter with their integrations and Twilio's APIs and code libraries. Just an hour after concluding the call, there was another brief conversation, albeit with unfortunate news. Regrettably, they were unable to extend the job offer due to my overqualification and budget constraints. I remain optimistic about the prospect of future opportunities at a more senior level. Twilio holds a special place for me, and I'm eager to be part of the team.

      Interview questions [4]

      Question 1

      Why would you want to work at Twilio?
      Answer question

      Question 2

      Tell me a bit about yourself.
      Answer question

      Question 3

      What about this role excites you?
      Answer question

      Question 4

      What are your salary requirements?
      1 Answer

      Technical Account Manager Interview

      20 Nov 2022
      Anonymous interview candidate
      Bogota, Cundinamarca
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. I interviewed at Twilio (Bogota, Cundinamarca)

      Interview

      The recruiter was very nice and brought all the awesome benefits Twilio has into the table. A technical test is also sent to you with several and complex questions. Then a second and third ínterviews are held. Interview 1 was in english, interview 2 in spanish. The manager felt terribly unprepared for the 2nd interview. Did not review the CV beforehand or asked any technical questions , and didn't have the test results ready because of some employee's PTO. However he was quick to say I did not meet the technical qualifications.

      Interview questions [3]

      Question 1

      What did you do on job 1, 2, 3....?
      1 Answer

      Question 2

      If you were presented with a string of code would you be able to understand what it does?
      1 Answer

      Question 3

      Have you done code yourself? What have you done in the past?
      1 Answer

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