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      United Airlines

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      Customer Service Agent Interview

      26 Jan 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at United Airlines

      Interview

      Conducted interviews with future employees with hiring managers one on one. Asked you a few questions based off work situations. The hiring managers are wonderful and very quick process. Offer you job on the spot.

      Interview questions [1]

      Question 1

      What was a time a customer was upset and you fixed the situation?
      Answer question

      Other Customer Service Agent interview reviews for United Airlines

      Customer Service Agent Interview

      2 Jun 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at United Airlines

      Interview

      One round online multiple choice, one round zoom screening. The second round screening included two individuals. Next, they went onto to screen one final candidate in person. These were the only steps beyond the submission process.

      Interview questions [1]

      Question 1

      "Describe a time when you went above and beyond for a customer"
      Answer question

      Customer Service Agent Interview

      25 Jul 2023
      Anonymous employee
      Santa Barbara, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at United Airlines (Santa Barbara, CA) in Jul 2023

      Interview

      I had an initial phone call interview on a Tuesday, and then had a phone call back by the end of the week, Friday. I complete drug screening and Pre employment paperwork by the following Tuesday. I got a email confirmation Monday to schedule my in person orientation day.

      Interview questions [1]

      Question 1

      Can you tell me about how you made a customers experience better?
      1 Answer
      1