I applied online. The process took 1 week. I interviewed at United Airlines (Rosemont, IL) in Jan 2025
Interview
On the spot job offer hiring event:
1. Checked in w/ HR (bring a resume, multiple if not using resume paper, just in case it rips or wrinkles)
2. Brief presentation with approx 20 candidates.
3. 7 interviewers calling names for a 30 minute one-on-one. They are reading for a panel with a list of questions. The STAR method is required/highly preferred. (Situation, Task, Action & Result)
4. If hired, proceed to next room to complete background test (have your employer address, ph# and dates worked)
5. Complete fingerprints (bring two forms of identification)
6. Complete mouth swab drug test ( takes approximately 30 minutes all together)
7. Check out w/ HR
Started at 9am and was done by 2pm
A website called interviewbaba with the title, “top 25 United airline’s questions and answers” helped TREMENDOUSLY!
If you are from out of state, you must pay for your own airfare. I’ve met 4 candidates that were from different states interviewing for this major hub.
Interview questions [4]
Question 1
How will you handle a language barrier between you and a customer?
I applied in-person. I interviewed at United Airlines (Austin, TX) in Nov 2025
Interview
The interview process was shortened to four questions, as two questions asked the same thing but were worded differently. The two interviewers who were supposed to attend did not, so I was interviewed by one man who asked the questions and wrote down my answers about how my experiences could apply to the role.
Interview questions [1]
Question 1
Tell me about a time when you had to help with one team member who was struggling, and what steps you took to address it.
asked six situational questions in person, wrote down your entire response in a packet. interviewer chose the questions from a list from each page. was sent to interview in separate room after brief presentation
Interview questions [1]
Question 1
give an example of when you went out of your way to help a customer
I interviewed at United Airlines (Los Angeles, CA)
Interview
hired on site. start date a month after offered the job. must pass a drug test and background check. questions asked were basic vustimer service questions . They were looking for you to answer questions with star method
Interview questions [1]
Question 1
Tell me about a time you went over and beyond for a customer.