Customer Service Representative applicants have rated the interview process at UnitedHealth Group with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 55.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 23 days.
Common stages of the interview process at UnitedHealth Group as a Customer Service Representative according to 2 Glassdoor interviews include:
One on one interview: 50%
IQ intelligence test: 50%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at UnitedHealth Group (Sugar Land, TX) in Apr 2015
Interview
Very unorganized. Interviewer never showed up for work. It took over half an hour before someone acknowledged that I was still waiting to be assisted. I sat for another 20 minutes before another recruiter offered to reschedule the interview. No explanation was ever given as to what happened with the 1st recruiter.
Interview questions [1]
Question 1
Did not get interviewed; so cannot answer this question.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.