I applied online. The process took 2 days. I interviewed at Vanguard (Charlotte, NC) in Jan 2012
Interview
I applied on-line at the Vanguard site. Was contacted by emal just a couple of days later to schedule a time for a phone interview. The phone interview was with a recruiter located in Pennsylvania. She was very nice. Took about 25 mins or so. I was then contacted about a day or two later to schedule a date and time to interview at the Charlotte location. Interview consisted of two parts. First a 1 on 1 that took about an hour. Went over resume/work history then he asked about 6 or 7 questions from a format that he was following. Not very difficult. Be honest. Second part also took about an hour. Was given a case study to review for about 10 mins. Then had to role play it with a manager while another managed looked on and took notes. Everyone was very nice.
Interview questions [2]
Question 1
Difficult situation with a customer... How did you handle it.
I applied through other source. The process took 4 weeks. I interviewed at Vanguard (Malvern, PA) in Sept 2022
Interview
The interview for this role was a behavioral interview. The interviewers were very nice and made it easy to become comfortable so the pressure was not as bad once the interview began.
Interview questions [1]
Question 1
Tell me a time when you had to train or develop across divisions?
I applied through university. I interviewed at Vanguard (Valley Forge, PA)
Interview
Initial phone interview to get a gauge on your resume and personality. In-person interview had multiple rounds; group presentation to show what Vanguard has to offer, 1-on-1 and panel style interview, group tour of the campus. STAR format interview with basic questions. Performed a case study to determine how one would handle a problem situation/client. Fancy titles aside, this is a call center job through and through.
