They asked a lot of STAR(situation, task, action, result) format questions
a bunch of "tell me about a time..."
then there was a Mock Phone call in which they gave an article to read on 'company policies' and how to explain that to a client
Interview questions [1]
Question 1
"Tell me about a time you had to deal with an unhappy client, and how did you deal with it?"
" What is the difference between a stock and a bond?"
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
