I applied through university. The process took 1 week. I interviewed at Vanguard (Malvern, PA)
Interview
1 phone interview with general questions and behavior questions. Also why do you want to work at Vanguard questions. 2nd interview in office 1-1 more intense and work related questions and experience related. Plus behavior questions. 3rd you go in a group conference to explain vanguards values and if you are fit for them then 4th you go and have 1 case scenario question that gives you a client with certain lifestyle and you have to read the bio of the client and then after a few minutes you will have to talk 1-1 with the interviewer as if they were the client and show concern and solve the problem and give them a solution. Sounds intense but it is not a big deal just show normal customer service skills, compassion, and make sure to give a solution as if you are giving it to yourself and you will be fine
Interview questions [1]
Question 1
Behavior questions, work related and experience questions.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call
